WHO ARE WE?:
Business name: BODEGAS BAIGORRI, S.A.U
VAT: ESA01249887
Business office: Carretera de Vitoria-Logroño, km 53. 01307 Samaniego-Álava
Telephone: +34 945609420
Email: mail@bodegasbaigorri.com
Registered in the Mercantile Registry of Álava: Asiento 1330, Libro 32
Object: Production and sale of wines.
INFORMATION PROVIDED ON THE PAGE
BODEGAS BAIGORRI, S.A.U offers information about its products, prices, promotions and services. In the event of errors beyond our control, they would automatically be corrected by communicating to the customer their right to withdraw from their purchase at no additional cost on their part.
BODEGAS BAIGORRI, S.A.U., can modify the content of the web (prices, products, promotions and services) at any time.
All products offered on the website are subject to the stock limit. In case of non-availability, you will be duly informed as soon as possible and the amount will be returned by the same means of payment made.
HOW CAN I MAKE A REQUEST?
To place an order you must be over 18 years of age. You can order by:
– Your user account as a registered user
– As a guest without registration
The user, regardless of the system they adopt, can navigate between the different products and select the one they want by adding it to their shopping cart. You can add as many different products or units of the same product as you want.
Once you want to finalize the purchase, you must click on the corresponding button and you can make the payment without being registered or using the registered user data.
Before finalizing the payment process, the user will be able to see the final and complete cost of their order which will be sent to their email once the order is formalized.
Once you have made the payment, you will receive by email a purchase confirmation with a summary of the order and the conditions of sale.
Within the legitimate interest of the seller, we may inform you about incidents related to your order through the means of contact provided, including instant messaging services.
In the event that the user chooses to cancel notifications by electronic means, they may stop receiving important notifications regarding their order, and BODEGAS BAIGORRI, S.A.U. responsible for delays in delivery due to such circumstance.
PRODUCT AVAILABILITY
BODEGAS BAIGORRI, S.A.U. guarantees its customers the availability and delivery time of the products offered on its website. All products are subject to a stock limit.
If a product is not available once the order has been placed, we will inform you as soon as possible. In this case, you can resolve your purchase and the full amount of it will be returned by the same means of payment made.
The price of the products will be the one stipulated at all times on our website.
GEOGRAPHICAL SCOPE
BODEGAS BAIGORRI, S.A.U. It only sends its products to the peninsula and within the territory of any of the member states of the European Union.
For any order received that is destined for any other geographical location, availability can be checked through the email mail@bodegasbaigorri.com.
VALUE ADDED TAX
The prices of the products displayed on the website www.shop.bodegasbaigorri.com include Value Added Tax (VAT).
Purchases that are to be delivered within the territory of any of the member states of the European Union will be subject to VAT.
WAY TO PAY
When placing the order, the customer can choose to pay for purchases made through a payment gateway that accepts payment by debit / credit card or Paypal.
If you want to obtain an invoice for your purchase, you can request it at mail@bodegasbaigorri.com.
EXPENSES, FORM AND DELIVERY TIMES
The shipping costs applicable to our orders in national territory are in all cases 8€ for a six bottles pack. For orders over 100€, shipping costs are included for orders with destination within the peninsula. In the case of international shipments, shipping costs will be calculated based on the country of destination.
All orders will be delivered within one to four business days from the time of purchase, within the peninsula. This period could be longer in case of international shipments (not less than 7 working days).
The shipment is made through an external logistics company. Delivery will take place at the address indicated at the time of purchase. If the recipient is not found at that time, a notice will be left so that they can proceed to pick it up at the offices of the logistics company closest to their home.
RETURN GUARANTEE AND RIGHT OF WITHDRAWAL
Our products have a GUARANTEE from the moment of purchase and for this it is essential to have proof of payment.
If a product other than the one requested by the customer is delivered by mistake, It would be replaced by the correct product, picking up the first one, without any additional charge for the Customer.
If there is a factory defect or it arrives in poor condition It is our responsibility to replace it or to return the amounts paid (by the same means of payment). BODEGAS BAIGORRI, S.A.U., will take charge of collecting it at your home, replacing it with another in good condition and without additional charges.
BODEGAS BAIGORRI, S.A.U., is not responsible for the misuse or manipulation of the product by the customer, in this case it will not be returned.
The Client should know that the Spanish Legislation in its regulations Law 3/2014, of March 27, contemplates THE RIGHT OF WITHDRAWAL OR RETURN.
BODEGAS BAIGORRI, S.A.U, guarantees the Customer the possibility of canceling their order at no cost provided that the cancellation is communicated before the order has been made available to the carrier for shipment. Otherwise, you must wait to receive the order to process your return, which could incur additional costs related to transport.
The Client will have a period of 14 calendar days from the receipt of the item to return it, and the amount paid will be refunded within a period of 14 days from the receipt of their withdrawal, through the means in which the payment was made unless other means are agreed.
The Client will communicate to BODEGAS BAIGORRI, S.A.U, within the term unequivocally that he wishes to withdraw by sending an email to mail@bodegasbaigorri.com or by any means admitted by law.
The returned order must be delivered together with the delivery note or, where appropriate, the invoice issued.
The Client may return any item purchased from BODEGAS BAIGORRI, S.A.U, as long as the products are kept in perfect condition and have not been tampered with.
CLIENT COMMITMENTS
The client must provide the data requested as mandatory in a truthful way and keep them updated at all times.
The client must accept the general contracting conditions.
The customer must provide a delivery address in which to deliver the order within the normal hours of delivery of goods or that specified by the dealer. Failure to do so will delay or make it impossible to deliver the requested order.
DATA PROTECTION AND CONFIDENTIALITY
To know our data protection policy click here.
All online payment operations are carried out through a secure server, based on the SSL standard that protects data against attempted breaches by third parties. The data of the purchase process is stored in a database designed for this purpose.
The purchase data, in compliance with Spanish legislation, will be kept for at least five years, so they cannot be erased or rectified, even if the customer so requests.
APPLICABLE LEGISLATION AND JURISDICTION
The applicable legislation to resolve any conflict regarding the interpretation of these conditions is Spanish legislation, as well as the International Treaties that Spain has signed.
The parties submit, at their option, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user’s domicile.
